Privacy Policy
Last Updated: March 26, 2026
This Privacy Policy (“Policy”) describes how Rebax Solutions Private Limited (“REBAX”, “we”, “our”, or “us”) collects, uses, stores, processes, and protects your information when you access or use our platform, including:
(collectively referred to as the “Platform”).
By using REBAX, you consent to the practices described in this Policy.
1. Scope of This Policy
This Policy applies to all users of REBAX, including:
- Real estate agents
- Real estate agencies
- Builders / developers
- Team members / sub-users
- Visitors to the website
2. Information We Collect
We collect information in the following categories:
2.1 Information You Provide Directly
When you register or use REBAX, we may collect:
Identity & Contact Information
- Full name
- Mobile number
- Email address
- Profile photo (if provided)
Business Information
- Company / agency name
- Business address
- RERA or regulatory details (if applicable)
- GST or tax details (if applicable)
Account Information
- Username / login credentials
- Role (Agent, Agency, Builder, etc.)
- Organization structure
2.2 Lead & Business Data
As part of platform usage:
- Client names and contact details (leads)
- Property preferences
- Project interactions
- Booking-related inputs
2.3 Banking Information (Optional)
Users may optionally provide:
- Bank name
- Account holder name
- Account number
- IFSC code
- Branch details
This information is collected only for:
- Commission invoice generation support
- Refund processing (if applicable)
Providing this information is completely optional
2.4 Communication Data
- Messages sent via platform
- Support interactions
- Emails or calls with REBAX
2.5 Call Metadata (Not Call Content)
For in-app calling:
We collect:
- call logs
- call duration
- call status
We do NOT collect:
- call recordings
- voice content
2.6 Usage & Technical Data
Automatically collected data includes:
- Device information
- IP address
- Browser type
- App usage behavior
- Clickstream data
- Session activity
2.7 Cookies & Tracking Technologies
We use cookies and similar technologies to:
- improve user experience
- track usage patterns
- enable login sessions
You may disable cookies in your browser settings.
3. How We Use Your Information
We use your data to:
3.1 Platform Functionality
- Create and manage user accounts
- Enable agent-builder collaboration
- Facilitate lead registration workflows
- Enable CRM and team management
3.2 Communication
- Send service updates
- Provide support
- Send notifications and alerts
3.3 Payments & Billing
- Process subscriptions
- Manage invoices
- Handle refunds (if applicable)
3.4 Analytics & Improvement
- Analyze user behavior
- Improve platform performance
- Optimize features
3.5 Security & Fraud Prevention
- Detect suspicious activity
- Prevent misuse
- enforce platform policies
4. Analytical Data & Market Research
REBAX may use platform data to generate:
- Market trends
- Demand analysis
- Location insights
- Usage patterns
Important:
- Data is used in aggregated and/or anonymized form where possible
- Individual users are not publicly identified
5. Data Sharing & Disclosure
5.1 No Sale of Data
REBAX does NOT:
your personal data or leads.
5.2 Limited Sharing
We may share data only:
- with your consent
- with service providers (payment, hosting, etc.)
- to comply with legal obligations
- to protect rights, safety, or platform integrity
5.3 Lead Visibility
Lead information is shared within the platform between:
- Agents / Agencies
- Builders
based on platform workflows and masking mechanisms.
6. Data Security
We implement reasonable security measures, including:
- encryption protocols
- access controls
- system monitoring
However:
No system is 100% secure
Users acknowledge inherent digital risks
7. Data Breach & Security Incident Policy
In case of:
- hacking attempts
- unauthorized access
- data breaches
REBAX may:
- restrict accounts
- investigate incidents
- notify affected users where required
7.1 Limitation of Liability
REBAX is not liable for:
- cyber attacks beyond control
- user negligence
- third-party breaches
8. Banking Information Protection
- Banking details are optional
- Used only for invoicing/refund support
- Not shared with third parties
Liability Clause
REBAX is not liable for breaches caused by:
- user negligence
- external cyber attacks
9. Remote Access & Support
REBAX may provide remote assistance only when:
- user gives explicit consent
- OTP verification is completed
Security Measures
- all actions are logged
- user can terminate session anytime
10. Data Retention
We retain data:
- as long as account is active
- as required by law
- as needed for business operations
We may delete or anonymize inactive data.
11. User Rights
You have the right to:
- access your data
- correct inaccurate data
- request deletion
- withdraw consent
Requests can be made via email.
12. Children's Privacy
REBAX is not intended for users under 18.
We do not knowingly collect data from minors.
13. Third-Party Services
REBAX may integrate with:
- payment gateways
- analytics tools
- cloud providers
Their policies may apply separately.
14. Changes to This Policy
We may update this Policy from time to time.
Changes will be posted on this page.
15. Contact Us
If you have any questions, concerns, legal notices, or support requests regarding these Policies, you may contact:
Rebax Solutions Private Limited
Email: Info@rebax.in
Phone: +91 9090 223242
Address: Telangana – 500049, India
